July/August 2016

White Paper Showcase

Ten Questions to Ask Your Collection Software Vendor

dakcs white paperOur industry is constantly evolving. Asking the right questions can be a daunting task. If you are evaluating collection software solution vendors to automate your collection and ARM requirements, or have already selected your vendor but want to verify the processes, we want to provide some guidance on the ten critical questions you should ask. CLICK FOR THE WHITE PAPER.

Checklists & Training Tools

A Map to Online Skip Tracing Data

Joshua Fluegel

There is no correct way to scour the Internet for data on a consumer. The troubling thing about this is that means there isn’t exactly a defined wrong way to...


Collection Agency Advisor

Steps to Collect Credit Card Debt and Remain Compliant

Sam Eidson

Credit cards have come a long way over the last 60+ years. Credit cards were originally made out of cardboard or celluloid then eventually replaced by plastic with a magnetic...


Feature Stories

Shrinking Learning Curve for Medical Software

Joshua Fluegel

A tool can only be as effective as the professional who wields it. While medical collection software has grown robust in recent years with numerous features and increased functionality, the...


Cover Stories

Game for Anything in Credit Card Debt

Joshua Fluegel

Credit card debt seems to be susceptible to just about any kind of debt collection regulation given its prevalence in the economy. This puts a clear target on the back...


Technology Advisor

Texting Is the Final Frontier?

Sam Edens

How are there two extremes when it comes to sending a text message to a debtor? The answer is actually quite simple. There is no answer because the FDCPA does...


Compliance Advisor

Getting Inside the Heads of Regulators

Debra J. Ciskey

In April, 2016, I was fortunate to have attended two collection industry functions at which speakers from the Federal Trade Commission and the Consumer Financial Protection Bureau provided their thoughts...


Skip Tracing Advisor

Tracing Commercial Debt

Ron Brown

In this issue we will take a look at tracing on commercial debt. With commercial debt the first thing the tracer must establish is liability. Who is responsible for the...


Collection Training Advisor

Back to Letters to Get Attention

Harry A. Strausser III

"I am Gritkhor, third son of Tibeldar and in charge of the family finances. We have done business with other cave dwellers in our region through the trade of furs...


Legal Collection Advisor

Under One Half of 1% are Actually Credit Card Complaints

Fred N. Blitt

In December 2015, the CFPB issued its first major report on the credit card market since 2013. While the report in 2013 focused largely on the impact of the 2009...


Software Spotlight

Innovative Letter Solutions Increase Payments

Joshua Fluegel

There have been shifts in the fundamentals of mailing. These shifts have provided space in the collection industry for experimentation, which could potentially lead to more payments. The experiments have...