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BREAKFAST IN THE EXHIBIT HALL |
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KEYNOTE PRESENTATION
SEARCH ENGINE TO THE FUTURE OF TECHNOLOGY
Keynote:
Rick Richardson |
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Nationally known technology futurist Rick Richardson, CPA, will show you how to empower your collection business with the newest business technology security and solutions; while making his now-famous predictions for 2009 and the next five years. Richardson has spent his career keeping companies on top of technology. His passion for every gadget and security device builds an entertaining and valuable presentation on the latest business technology trends. Richardson will cover new products, hardware, software, communications and emerging technologies. Every attendee also receives a CD with all the content of the presentation utilizing some of the latest multi-media technologies, as well as an Excel spreadsheet with web addresses of all the companies and products discussed in the speech, a .pdf copy of the outline to the speech, two white papers discussed in the speech, an interactive QuickTime movie of all of the speech visuals, a Word document that has the web address of the download site for both the free QuickTime player and a movie file from YouTube called “Shift Happens.” Come hear Richardson’s technology predictions … this is your Search Engine to the future. |
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COFFEE BREAK IN THE EXHIBIT HALL |
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ENERGIZE YOUR COLLECTION PROCESSES WITH
THE TOP 10 TECHNOLOGIES
NCO vice president of IT Steve Elliott and Brian Cutler, EVP, CTO of Sallie Mae, teach a short course on which technology processes make sense for the collection industry. Learn the strategies for maximizing current IT investments for short-term and long-term timelines. The top technology officers from the largest collectors in the world provide an updated list of current trends. Top technology executives discuss how to evaluate technologies and how to introduce new technology into an existing operation. Walk away with an increased understanding of how to apply the technologies you already own for bottom-line success. Submit your questions on everything from outsourcing, web based collections, receiving payments, in-sourcing capacity, live chat rooms and precise analytics. |
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TOWN HALL DISCUSSION: COLLECTION TECHNOLOGY
BEST PRACTICES, ISSUES AND ANSWERS
The world’s most renowned collection trainers, Harry Strausser III and Debra Ciskey provide answers on how to save time and money and manage your new technology. With their master methods, the town hall session delivers ways to help us measure our business and our people. Both in-house collectors and agencies discuss the strategies and tools they use. Topics include: Data Integration, Collaboration tools for improving productivity, Modeling, Fraud Detection/Prevention, Call Center efficiency tools, and Document Management Systems. |
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ELECTRONIC PAYMENTS
Valerie Hays, ACA International, Lee Norwald, Royal Bank of Scotland, and panel explain how electronic payments streamline your collections. Effectively manage online payment gateways and nuts and bolts of how they work. Panelists answer your questions including: How do they generate net new incremental revenue? What type of payments do companies accept over websites? Do credit card companies allow cardholders to make payments on past due accounts from other credit cards? Get it right and you can transform the enterprise. |
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NEW COLLECTION TECHNOLOGY THEATERS
Mission Critical: How collection executives can take control of their IT investments. Collection Advisor TECH’08 is your best opportunity to see, touch and feel the future of technology. This is the session technology attendees are asking for, Collection Technology Theaters. This will give you an opportunity to learn from the leading vendor experts in their field about leveraging IT to lower collection costs. Technology and service providers will race the clock to show you their best features in under ten minutes: The theaters are divided into five categories: Collection Software, Skip Tracing, IVR & Dialers, Document Management & Mail Processing and Virtual Collections & Electronic Payments. |
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DATA SECURITY STANDARDS AND CERTIFICATIONS
Brian Cutler leads a panel including Leslie Bender, Rodney Bowers and Todd Langusch through the new age of securing consumer data. Data security is a number one priority and a new requirement of doing business for collection professionals. Federal legislation has been proposed to protect the privacy of consumer data. Meanwhile, more than two-thirds of the states have already passed data security bills. In this session, credit and collection industry experts will explore the impact of these state and federal laws, what responsibility you have for the data in the hands of mobile professionals, tools for encrypting and securing data, how to integrate them with your workforce, and security and compliance for the collection center. The essential elements to making 12 strategies for 10 key decisions to insure data integrity. |
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