| |
 |
 |
Brian Cutler
EVP, CTO | Asset Performance Group, a division of Sallie Mae |
|
| Mr. Cutler is the EVP/CTO at Arrow Financial Service. He is responsible for the company’s information technology infrastructure and technology strategy. He has nearly 30 years of experience in the receivables management industry and is an acknowledged expert in the industry’s systems, software applications and technology. Mr. Cutler is one of the original architects and users of the Flexible Automated Collections System (FACS) by Ontario Systems. |
|
|
| |
 |
|
Steve Elliott
EVP, CIO | NCO Group |
|
| Mr. Elliott has been working in the information technology field since 1985. As Executive Vice President and CIO, Steve leads technology strategic planning, service delivery management, and technology procurement for NCO, a leading provider of business process outsourcing (BPO) services, with over 20,000 employees worldwide. He has led overall technology growth and deployment along with the systems integration and consolidation for over 25 acquisitions. Prior to joining NCO, he held various management positions with EDS and worked for Andersen Consulting. Mr. Elliott holds a B.S. in business administration from Drexel University with a major in computer systems management. |
|
|
| |
 |
|
Harry A. Strausser III
President | Remit Corporation |
|
| Harry A. Strausser III is President of Remit Corporation, and Interact Training and Development in Bloomsburg, PA, where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. A second-generation collector, Strausser is immediate past president of ACA International, and is a certified instructor for the Pennsylvania Collectors Association and ACA International. He travels extensively across the United States conducting educational and motivational programs for associations, private enterprises, conferences and public seminar events. |
|
|
| |
 |
|
Lee Shealy
Director of Billing & Collections | Time Warner Cable |
|
| Twenty years experience in collections industry working as a collector, trainer, recruiter, manager and director. Began working in collections at South Carolina National Bank in 1987. In 1993, I accepted a position with Republic Services Company to train collectors on first party revolving debt. An offer for position of director of training and development presented itself in 1997 from AMCOL systems, a third party debt collector. I accepted and spent the next two years working on developing training programs and hiring for third party debt collections on retail and medical debt. Began working for Time Warner Cable in 2000 as a collection manager. Within six months moved to Director of Credit and Collections. Developed a structured collections program which resulted in reducing bad debt from 3% of revenue to 1.3% of revenue. Reduced collection expense and decreased employee churn. Moved to Director of Business Operations in 2006. |
|
|
| |
 |
|
Michelle Dunn
President | Credit & Collections |
|
| Michelle Dunn, author of an award winning book has spent the last 18 years stepping into dangerous debt collection potholes. She shares her hard-won expertise on debt collection with the titles in her “Collecting Money Series.” She is the founder and president of Never Dunn Publishing, LLC and her 10 year old Credit & Collections Association with thousands of members. She is a writer, teacher, and consultant that has a contagious passion for her work. Michelle started and ran M.A.D. Collection Agency for 8 years. Michelle was named one of the Top 5 Women in Collections and has been featured in Forbes.com, The Wall Street Journal, Smart Money Magazine, Ladies Home Journal, PC World, Home Business Magazine, Home Business Journal, Entrepreneur magazine, Professional Collector, Credit & Collections Risk, the NH Business Review, Smart Money magazine, About.com, Master Cards small business website and in many books including Home Based Business for Dummies. She 7 published books to add to her list of accomplishments. Entrepreneur Press has released “The Ultimate Credit & Collections Handbook, the check IS in the mail” penned by Dunn in 2006. |
|
|
| |
 |
|
Keith Alderson
VP | Compass Bank |
|
| Keith Alderson is Vice President for Compass Bank, where he is responsible for the late stage credit card and overdraft protection unit. Keith has been with Compass for 6 years in this position. He has over 12 years of management experience within the collections industry. Keith is married with one child |
|
|
| |
 |
|
Debra Ciskey
Director of Compliance in AR Management | Afni, Inc |
|
| Prior to joining Afni, Debra was on the staff of the American Collectors Association, Inc, now ACA International, where she was the assistant director of Public Affairs for five years. In 1985, Debra was promoted to Director of Education, and in that position was responsible for leading the team that developed and implemented the association’s education program for members all over the U.S. Since joining Afni, Debra has served as a member of ACA’s Public Relations committee, chairman of ACA’s Online Committee, and currently serves on ACA’s Education Council. Debra is also active in the Illinois Collectors Association (ICA) on behalf of Afni, currently serving as ICA’s Treasurer and education chairman. Debra was the association’s Instructor of the Year in 2005. She is a frequent presenter at ACA’s Annual Convention and Expo.In 2007, Debra was named one of the Top 50 Most Influential Collection Professionals by Collection Advisor Magazine. Debra holds an MA in Organizational Management from the University of Phoenix and a BA in English and Secondary Education from Iowa State University Debra is also a Professional Collection Specialist (ACA) and holds ACA’s Scholar and Fellow Degrees in Collection Business Management. |
|
|
| |
 |
|
Leslie Bender
Law firm Owner since Spring 1997, specializing in corporate, transactional credit and collection matters. |
|
|
Leslie Bender has operated her own law firm since Spring 1997, specializing in corporate, transactional credit and collection matters. She serves as the retained general counsel for a number of collection agencies and as an outsourced compliance consultant for hospitals, assisting them largely with contract matters, transactions and compliance issues.
Recognized as a national expert on information privacy and security law in December 2004, Ms. Bender became one of the first 100 privacy officers internationally to be accredited as a Certified Information Privacy Professional by the International Association of Privacy Professionals. In 2002, ACA International recognized Ns. Bender as its "Member of the Year."
|
|
|
| |
 |
|
Dan 'Rick' Richardson, CPA, CITP
Richardson Media & Technologies
|
|
Dana “Rick” Richardson is president of Richardson Media & Technologies, a multi-media and strategic technology consulting company. Prior to forming his current company, he had a 28-year career in technology with Ernst & Young, the last twelve years of which he served as National Director of Technology. Mr. Richardson has been named to the “Technology 100” the annual honors list of the 100 key achievers in technology in America and honored by the American Institute of CPAs with a lifetime achievement award for his contributions to the profession in the field of technology. He is a sought after speaker around the world, providing his annual forecast of future technology trends to thousands of business executives, professionals, community leaders, educators and students.
|
|
|
| |
 |
|
Jerry Smith Jr.
President | Kirlin & Associates
|
|
Jerry Smith Jr. is the Director of Operations for Tate & Kirlin Associates, a nationwide provider of accounts receivable management services. He has been in the industry for 18 years. Jerry oversees the operations of all three of our sites. In addition he helps develop and implement strategies for all of our clients. Since Jerry’s promotion to the Director of Operations the company has grown from 20 employees to over 225 employees. The company has been named to the Philadelphia 100 as one of the top 100 fastest growing, privately held companies, in the Philadelphia Area two out of the last three years.
|
|
|
 |
|
Robert Dunham
President | Receivables
Management Solutions,Inc |
|
Bob Dunham is CEO of Receivables Management Solutions, Inc. in St. Paul, MI. A member of the collection industry for more than 18 years, Dunham writes the Agency Advisor column for Collection Advisor, is a frequent speaker at ACA events and is an active member on the Advisory Board of Debt Resolve Inc. RMS has been a member of the American Collectors Association and the Minnesota Association of Collectors since 1996..
|
|
|
| |
 |
|
Todd Langusch
Senior Director of Information Technology &Security
|
|
Todd has extensive experience delivering IT infrastructure services to a wide range of enterprises spanning industries, applications and geographies. He holds over 20 industry certifications in Microsoft, Novell, Cisco, Citrix, Compaq and HP technologies as well as certifications in Security and Project Management.
Before beginning his career in the private sector, Todd worked in both Cryptography and Information Technology in the government sector where he held top security clearances and specialized in communications and operational security.
Todd’s expertise in European privacy (Data Protection Principles), Canadian (PIPEDA), HIPAA, PCI Compliance, and ISO 27001 have led to successful third party security assessments. Currently, Todd and the Arrow Financial Services’ IT team are using this experience to develop an IT infrastructure that exceeds industry standards for security, fault-tolerance and performance.
|
|
|
| |
 |
|
Tom Nusspickel
Director of Sales & Marketing | SIMM Associates, Inc. |
|
| 18 years of collection/recovery management with HSBC (Household), Bank One, and Bank of New York; More than 9 years of agency management and auditing for three divisions of HSBC. Tom was named Agency Manager of the Year in 2002, and Auditor of the Year in 1997. Tom successfully merged his company, Advanced Receivable Solutions, with SIMM Associates, Inc. in 2004 and has served as their Director of Sales & Marketing, bringing on large national clients such as HSBC, Discover Financial, Target, Resurgent, and Arrow. Tom also serves as a bridge between Senior Management and IT at SIMM by utilizing his extensive knowledge of dialer and voice broadcasting to build strategies for future enhancements and stronger results by integrating new technology and resources. |
|
|
| |
 |
|
Rodney Bowers
Senior Vice President of Information Technology | Financial Asset Management Systems |
|
Rodney Bowers is Senior Vice President of Information Technology for Financial Asset Management Systems, a position he has held since joining the company in 2007. As head of the Information Technology (IT) organization, Bowers oversees all technology infrastructure, internal systems, external application service portals and implementation of all technological products and services in support of FAMS. He is also responsible for setting the strategic vision, technical direction, and financial controls on behalf of the information technology organization.
|
|
|
| |
 |
|
Steve Kusic
President | NCR Group |
|
Over the past 23 years, Steven Kusic has been a part of his family’s collection business, National Recovery Agency. As CEO his main responsibility is to provide overall leadership, enhance the organization’s mission, and guide the staff in promoting NRA’s quality, growth and client service. Today, as the corporation’s visionary leader, NRA has experienced unprecedented success. From a regional company, NRA has moved to the national level of high performing Revenue Recovery Companies with the support of latest technology & capacity at its disposal. Today, NRA’s placements far exceed $1 billion. Kusic established the VISION 2012 and SMART Corporate plan to create the pathway for NRA’s future. NRA is considered ‘A Responsible Revenue Recovery Company™’ with its Centers of Excellence in Compliance, Training, & Information Technology.
|
|
|
| |
 |
|
Chris Wunder
President of ROI| Chairman of ACA's Healthcare Services Program |
|
|
Chris Wunder has more than 20 years of experience in the credit and collection industry. He founded his first collection firm in 1982, and in 1995 opened the Receivables Outsourcing, Inc., (ROI) in Timonium, Md., with offices also in Boston, Cleveland and Phoenix. He currently serves as president of ROI.
A two-time chairman of ACA's Healthcare Services Program, Wunder is a frequent speaker at hospital and physician billing trade association meetings including the annual national institutes of the Healthcare Financial Management Association, the American Association of Healthcare Administrative Managers and the International Billing Association. Further recognition of Wunder's healthcare services expertise is his longtime involvement on the advisory board of Aspen Publishing's monthly newsletter, Healthcare Collector.
In 1997, Wunder received ACA's Member of the Year Award, which recognizes the member who has made the most outstanding contribution to the association and the industry during the year. Wunder has held many ACA leadership positions, including committee appointments to ACA's Affiliate, ACPAC, Healthcare Services Program, Public Relations, Online, Legal Fund, and Government Services committees.
Wunder holds a degree in accounting from Towson University, is actively involved in community service projects and serves on the Foundation Board of a Baltimore-area hospital.
|
|
|
| |
|
|