Nov./Dec. 2009

Top 6 Electronic Payment Solutions 2009

Advanced Payment Systems: Designed Specifically for the Collection Industry

Advanced Payment Systems (APS) provides a wide variety of ways for merchants to process transactions, including the company's collection management software. One of those options is the Central Payment Portal (CPP), which was designed specifically for the collection industry to enable firms to take advantage of the trend toward electronic payments.

Benefits and Features

• Applications are PCI DSS, NACHA, SAS 70 and FDCPA compliant and regularly undergo tests, scans and audits to ensure ongoing compliance.

• User-friendly functionality with a single log-in to access credit card and check processing, as well as pre-transaction verification services, and reporting (including any future custom reporting request) across all depository accounts.

• Accommodates an unlimited number of users, depository accounts and client directories.

• Administrative controls enable firms to set access, functions and limits for each individual user.

• Payment data will import to any software, allowing for seamless implementation of integrated processing from management applications.

• Transactions can be run in real-time or batch uploaded, depending on the collection firm's preferences.

What Users Say
"We have two accounts with APS and have been very happy with what we get from them," says Larry Geier, president of Tri-State Adjustments, LaCrosse, WI. "We get our deposits faster than before. The transition to their system was seamless. They are very knowledgeable, professional and always responsive to our calls."

Summary
CPP and other Advanced Payment Systems solutions are designed to exceed industry regulations and compliance requirements. CPP incorporates secure socket layer (SSL) technology and other proprietary encryption strategies in all of their applications to ensure secure transmission and storage of sensitive information.

Advanced Payment Systems
www.apsofga.com
800-482-4561

Autoscribe: Payment Channels Include Automated Messaging, Web IVR

Payment Vision is Autoscribe's PCI-compliant payment gateway. Payment Vision connects to the ACH and all major credit card networks for one-time and recurring payments. Payment collection channels include automated messaging, Web, IVR, and agent-assisted.
Autoscribe's roster of clients include a number of the largest U.S. financial institutions, credit unions, insurance companies, municipalities, credit bureaus, money services businesses, foreign exchange originators, as well as non-financial entities large and small.

Benefits and Features

• Tokenization allows third-party software applications to store future-dated payments without storing actual card or bank account data. Selective storing simplifies the path to PCI compliance.

• Connections to all of the major credit card networks allow clients to keep their existing credit card merchant account or set up a new one.

• Direct settlement with most of the major banks in the U.S. provides clients with faster funding without the typical ACH hold and reserve requirements.

• Whether payments are captured via an automated messaging campaign, the Web, IVR, or via an agent they all flow into an administrative hub for centralized payment rules, settlement, reporting, and returns management.

What Users Say
"They've been a real good match for our company," says Doug Best, president of HZB Financial Services, Inc., Riverdale, GA. "We've grown 200 percent since last May. They've been able to set up the integration with our CRM system. That way we don't have to enter information twice. That's very important for us."

Summary
Autoscribe Corporation services over 2000 financial institutions and corporate billers. As the original developer of the patented payment system for check-by-phone in the early 1990s, Autoscribe has been developing and supporting payment solutions for more than 18 years.

Autoscribe
www.paymentvision.com
800-345-7243

BillingTree: PCI Compliant on Credit Card Transactions

BillingTree's offerings are built on the premise that one size doesn't fit all. The company's software-as-a-service (SaaS) model delivers payment solutions and point-and-click simplicity. Real-time integration to existing customer information systems and up-to-the minute payment information is readily provided to any customer's staff.

Benefits and Features

• Compliance features ensure customers are NACHA compliant for ACH processing and PCI compliant on credit card transactions.

• Submission of credit card transactions in a real-time authorization process helps speed collections and increase cash flow. Electronic ACH transmissions are submitted on the same day to the Federal Reserve.

• Solutions are integrated into the top Accounting and CRM packages within different industries to address the varying business needs. All monies collected are posted directly into the accounts receivable software.

• Handles all payment types, including telephone, IVR, and Web payments for both credit card and ACH transactions.

What Users Say
"The ease of use and efficiencies achieved through our integration enabled us to double payments per agent hour," says George Bresler, president of GB Collects, Berlin, NJ. "Eliminating manual processes associated with electronic payments increased our agent productivity by over 40 percent while drastically reducing errors."

"After integrating with BillingTree, our electronic payments increased by over 50 percent, with nearly 20 percent being taken without agent interaction," says Laurence E. Wilkinson, owner of Professional Medical, Woodland Hills, CA. "We experienced a drastic decrease in invalid and rejected payments."

Summary
BillingTree provides an array of user-friendly solutions to a variety of industries looking to increase efficiency and process payments quickly.

BillingTree
www.mybillingtree.com
877-424-5587

InterProse: Virtual Agent Can Accept Payments, Resolve Disputes

InterProse offers a wide range of payment services, including ACH (electronic bank transactions) and credit card processing. Feature services include ACH Express and Merchant Express solutions. ACH Express enables customers to use ACH, which can be less expensive than credit card transactions. Merchant Express offers integrated credit card processing with real-time approval.

InterProse's Ammina Virtual Agent can accept payments, make payment arrangements, resolve disputes, offer settlements and collect information. The virtual agent also enables debtors to view account details, enabling them to have sufficient information to self-manage their accounts.

Benefits and Features

• Fully integrated settlements of transaction data make reconciliation easy. All balancing and reconciliation can be done right in the WebAR tool.

• Host system integration ensures the customer is presented the full and correct balance to pay.

• Ammina Virtual Agent avatar provides a friendly face for a sometimes difficult situation and is fully customizable and can be configured by gender, race, attire and language.

What Users Say
"We have been using InterProse for electronic credit card processing for about five months," says Donna McWaters, Credit Bureau of the High Plains. "It is absolutely one of the best decisions I have made. InterProse worked diligently to get us up and running, connecting our current collection software with WebAR. Since then, it has been great to be able to process payments at each work station and to be able to access all of our electronic payment history so easily. We reduced bank reconciliation time by at least 80 percent, with each deposit matching exactly to our daily batches. I would definitely recommend InterProse to any agency needing to transition to online electronic processing."

Summary
InterProse's electronic payment processing includes full ACH processing capability for WEB, TEL, ARC, RCK, and PPD; three-day ACH settlements and host system integration.

InterProse
www.interprose.com
360-604-0584

Online Resources: Accepts ACH, Credit Card and PIN-less Debit Cards

Founded in 1989, Online Resources provides financial technology services for financial institutions, billers and credit service providers. Online Resources' Payment Advantage enables users to leverage a variety of integrated payment products for an electronic billing solution with multiple payment options. Designed to integrate with ongoing operations, Payment Advantage is available standalone or as part of Online Resources' full suite of EBPP solutions.

All Payment Advantage products feed into the same payment warehouse, enabling customers to use their own front-end interface with the solution's back-end processing. The one-time pay feature provides users with a way to collect current or future-dated payments and appeals to payers who want a one-time transaction. The lockbox feature provides a centralized file for payment consolidation and remittance.

Benefits and Features

• Accepts multiple payment types including ACH, credit card and PIN-less debit cards.

• Offers multiple access points: Web, automated phone/IVR, live agent, mobile.

• Provides multiple scheduling options, including expedited, one-time, future-dated and recurring payments.

• Back-end payment processing offline or via API.

• Real-time account verification and customized security.

What Users Say
"We have been using Online Resources' payment solutions for more than two years now," says Arjun Mitra, senior vice president, Firstsource Solutions, Ltd., Mumbai, India, and Amherst, NY. "Together we've been able to create process efficiencies and to increase collections. Their staff is highly responsive."

Summary
Payment Advantage offers customers lowest cost payment options, decreasing exception costs and reduced write-offs. Customers can choose their own payment mix and the configuration that best meets their business needs, including a partially or fully hosted solution and configurable features and branding options.

Online Resources
www.orcc.com
866-606-3000

PaySimple: Efficient Handling of Recurring Billing, Online Payments

Founded in 2005, PaySimple is a provider of on-demand electronic payment solutions for small businesses. Currently handling more than 3,000 accounts, PaySimple has blossomed quickly since its founding, with 90 percent growth in 2008 and a client retention rate of 90 percent.

PaySimple's suite of services includes recurring billing, electronic invoicing, automatic e-mail receipts, telephone payments, online payments and custom reporting as well as ACH (electronic bank transactions) and credit card processing. Businesses can manage payment collections from a single source and view past and pending activity with intuitive reporting.

Benefits and Features

• Enables collection firms to accept payments via the Web or telephone and to set up automatic payment plans for recurring billing.

• A flexible and robust suite of electronic payment services to meet the growing needs of the collection industry, resulting in more on-time payments than paper-based systems.

• Unlimited compliance support helps ensure that customers meet state and federal rules and regulations pertaining to payments.

• System handles all security issues, with certified PCI compliance, using encryption for all credit card data and an intrusion detection system to protect consumer information.

What Users Say
"We've been using it for a couple of years now; we've been very happy with it," says Jeffery M. Weber, partner with Weber Olcese, Troy, MI. "It's very easy to learn and to use. It's really cut down on the number of paper checks that we have to handle."

Summary
PaySimple provides an on-demand Software as a Service (SaaS) platform that enables small businesses to bill, collect and manage customers under one user-friendly system. The SaaS platform enables collection firms to scale up the use of the service as their businesses grow without having to purchase additional hardware or software.

PaySimple
www.paysimple.com
800-466-0992