Sept./Oct. 2009

Top 4 High-End Solutions 2009

CDS Software: Management-Level Rules Automate Account Assignment

CDS Software's CollectOne product is its sixth generation of collection software. Boasting a customer base that includes start-up collection firms to Fortune 500 companies, CollectOne is a single-source solution designed to maximize results and minimize cost.

Benefits and Features

• New account assignment is fully automated through management-level business rules, which include variables such as geography, responsible party, debt category, amount or age of account.

• Includes payment processing engine that allows collectors to process check or credit card payments in real-time.

• Web portal accepts secure payments 24 hours a day and can be customized to an organization's corporate brand.

• Built-in motivational tools define statistics against remaining workdays and provide figures to reach weekly, monthly and yearly goals. Real-time visibility allows team members to track statistics to reach goals and quotas.

• Open Database Connectivity (ODBC) allows for customized reports. A comprehensive set of reports provides management with real-time data for monitoring performance and developing strategies.

What Users Say
"As a small start-up that grew quickly, we invested in a software system and dialer that was supposed to be 'the most complete, scalable and effective solution' for our business," says Glenn in Overland Park, KS. "It was slow and unstable, so a year later we scrapped that system and invested in CollectOne. We were thrilled to see an immediate increase in overall productivity and validated a three-month ROI. The implementation and ongoing support has been nothing short of sensational."

Summary
CDS Software provides flexible, fully scalable products that serve all facets of the collection industry. CollectOne is used to manage debt ranging from low-balance credit card paper to healthcare and government-specific debt to high-balance commercial paper.

CDS Software
www.collectone.com
888-816-3333

Columbia Ultimate: 'Super Score' Identifies Accounts Most Likely to Pay

The collection industry continues to face rising costs, increasing regulation and constantly evolving client requirements. To be successful, agencies need the right tools and technology to effectively identify the accounts that will generate the most revenue. Columbia Ultimate's Collector Logic is an all-inclusive collection and analytics software package that helps agencies maximize recovery and minimize costs through efficient resource allocation.

Benefits and Features

• Scoring analytics provide a "super score" that reviews each account's unique attributes.

• Enables a collector to quickly identify the accounts most likely to pay.

• Tracks every second of time spent on an account.

• Offered as an affordable monthly subscription, Collector Logic includes streamlined implementation, training and client care.

What Users Say
"We have been using the Columbia Ultimate product for about 4 months, and I must say that I am extremely happy with the program," says Bill Wilson, CEO of ARC Management Group, LLC, Kennesaw, GA. "I have been in the collection business for many years and have worked on a variety of systems, including proprietary systems. Collector Logic offers a very common platform for the collection industry but includes many features that easily translate to larger agencies for an extremely reasonable price.

"The support is phenomenal. If we have a problem, we are either able to contact someone and get the problem resolved right away, or we receive a return call within 30 minutes. We are still learning new things every day, but I think that the cost, level of product and support are the best out there."

Summary
Columbia Ultimate has spent 30 years using its in-depth knowledge of the collection process to create tailored products and solutions that address the unique needs of various markets.

Columbia Ultimate
www.columbiaultimate.com
800-488-4420

CR Software: Masking, Encryption Secure Data at Rest and in Transit

CR Software's latest offering, Titanium Open Receivables Environment (ORE), is its enterprise debt recovery solution with the scalability to meet the needs of the largest collection agency. Titanium ORE's open design integrates via pluggable interfaces with document management systems, predictive dialers, payment processors and other collection systems. The application can be supplied to users worldwide over open and secure Web protocols.
 
Benefits and Features

• Security features include data masking and data encryption in transit and at rest. Also, manager and agent access can be controlled based on hierarchy; user functions can be restricted based on customizable roles.

• Separate reporting database acts in concert with the collection software and comes with built-in collection reports that can be modified. Report delivery schedules can be customized.

• Features time-based workflow strategies for the life cycle of the debt and auto assignment capabilities for intelligent work distribution.

• Tools include work calendars, an embedded rules management system and goal tracking.

• Compliant with federal, state and local guidelines.

What Users Say
"CR Software's Titanium ORE program has provided our agency with a more comprehensive approach to the collection of outstanding tax debts and has been a critical component of our goal to reduce noncompliance," says Kathy Waterbury, director of communications, Mississippi Tax Commission, Jackson, MS. "Three objectives of this goal were met with the implementation of Titanium; 1.) the consolidation of tax debts for a single taxpayer in one site; 2.) automation of certain labor intensive manual processes; and 3.) we gained the ability to track communication between agency staff and taxpayer."

Summary
Titanium ORE offers a flexible, scalable collection software solution that caters to the high-end market.

CR Software
www.crsoftwarellc.com
800-222-1722

Ontario Systems: Compliance Feature Flags Required Actions Not Taken

Ontario's FACS helps agencies maintain control of and efficiently manage accounts. With Event Tactics, an agency can monitor every account in its database. When a required action isn't performed within a specified time frame, Client Compliance provides an alert so that the flagged account receives immediate attention.

Benefits and Features

• Modular architecture allows agencies to select a system that suits their needs. Additional tools can be added. Optional services include predictive dialing, inbound call processing and electronic check writing.

• Link module brings together the services of independent service providers and FACS software users.

• User-defined windows filter data and provide agents only with the information needed to respond to client inquiries.

• Multi-level security ensures that clients have direct access to their accounts and reports only.

• Flex-license subscription service means no capital expenses, just monthly fees. The implementation is quick and includes free upgrades, maintenance and support.

• Report writer creates detailed or summary reports on work queues based on any system field. Ad hoc reports can be created for specific clients or account reps.

What Users Say
"Ontario Systems provides the backbone of Asset Recovery Solutions' recovery platform," says Tony Eshaya, chief operating officer of Asset Recovery Solutions, LLC, in Des Plaines, IL. "Their attention to detail, customer service and customized programming are an integral part of our success. Their ongoing development of new features and products allow us to stay on the cutting edge of current technology. We view Ontario Systems as a business partner rather than a vendor."

Summary
FACS is a flexible system that allows agencies to do business by their rules. Collection management tools indentify the accounts with the highest propensity to pay to positively affect the bottom line.

Ontario Systems
www.ontariosystems.com
800-283-3227