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Tuesday, March 09, 2010
IAT’s Hosted Services Provides Advanced Collection Services Unrestricted Access to Collection Success
By IATmarketing @ 9:29 AM :: 0 Comments ::

Salt Lake City, Utah, March 9, 2010— Advanced Collection Services (ACS) keeps work locations flexible with IAT’s CT Impact Hosted Services. Collection agents can contact accounts via CT Impact from any location, which has improved ACS’ bottom line.

 

Peter Allen, Manager of ACS, recognized the rural location of the office in Lewiston, Maine can make commuting difficult for the growing agency of 11 employees. Using CT Impact’s Hosted Broadcast Messaging, Allen has created a virtual office where employees work from home during every shift of the work day.

 

“In the past, we had some difficulty staffing the evening calling campaigns; people tend to not want to work that shift. However, it's much easier to do that with agents working from home,” said Allen.

 

Primarily, Allen runs CT Impact Hosted Broadcast Messaging during the evening, when most of his agents are working from home. CT Impact will transfer incoming calls to available agents working in the office or from home.

 

Adding IAT’s CT Impact Hosted Services to ACS was easy for Allen, who has had IAT’s site-premised predictive dialer, CT Center, for over 20 years. Allen has found it easier to retain agents and expand business while only slightly increasing staffing levels with both CT Center and CT Impact working for him.

 

Ray Fowler, IAT’s Director of Sales and Marketing, sees the potential collection agencies can obtain with CT Impact. “We’ve found that using the hosted services of CT Impact provides incredible flexibility for collection agencies. It allows agencies like ACS to be flexible with its employees’ work environments but still contact numerous accounts during the working hours of the day,” Fowler said.

 

For more information please visit www.iatsmartdial.com, call (800) 574-8801 or e-mail at

info@iatsmartdial.com

 

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About IAT

IAT has been developing dialing and messaging technology to the collections industry for over two decades. Located in Salt Lake City, IAT provides products not only for the United States but internationally. CT Impact is IAT’s cutting-edge hosted solution, which provides a combination of predictive dialing and broadcast messaging without the expense of hardware. IAT offers solutions for larger collection companies with its advanced CT Center product, a premier predictive dialing and IVR messaging on-site solution.

 

About ACS

Advanced Collection Services is located in Lewiston, Maine and has been in business for 25 years. Presently, the agency has grown to a staff of 11 employees, with as many as seven collection agents working at once. Advanced Collection Services has been using dialing technology almost as long as it has been in business, which is one of the main things they enjoy about IAT and its automated solutions for collection agencies.

 

Monday, March 01, 2010
IAT celebrates 24 years of dialing technology success
By IATmarketing @ 11:11 AM :: 0 Comments ::

Salt Lake City, Utah, March 1, 2010—IAT celebrates 24 years of success in the dialing technology industry on March 6, 2010.

A Utah-based dialing technology company, IAT’s original product, SmartDial®, was the first predictive dialer created specifically for the collections industry. More than two decades after its founding, IAT’s SmartDial Solutions provide customers with the most comprehensive and adaptable selection of dialing solutions.

“We offer hosted, site-premised and hybrid solutions, so we can provide each customer with a solution adapted for their situation,” Randy Cooper, IAT President and CEO, said. “Since our beginning in 1986, we’ve concentrated on providing products tailored to our clients’ requirements and requests.”

IAT strives to maintain long-standing relationships and many of their customers have been using IAT products for more than ten years. Several have been customers since the company’s inception. Each SmartDial Solution is backed by a customer support team working diligently to ensure customers understand how to use the system; customers’ dialing solutions are continually tailored as their business needs change.  

For more information please visit www.iatsmartdial.com, call (800) 574-8801 or e-mail at

info@iatsmartdial.com

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Tuesday, February 16, 2010
IAT's CT Impact is a perfect fit for Mountain Glacier's Collections Department
By IATmarketing @ 2:26 PM :: 36 Views :: 0 Comments ::

Salt Lake City, Utah—The internal collection department of Indiana based company Mountain Glacier, selected IAT’s CT Impact Hosted Services because it fit their needs.

 

“We looked at other competitors,” said Natasha Gomez, Corporate Manager of Mountain Glacier, “But everything went really smoothly when we inquired about IAT.”

 

Mountain Glacier has three collection agents who contact their 25,000 commercial and residential accounts within the zero to 90 day past due period. During this time, they use CT Impact hosted predictive dialing with the option to leave a message.

 

“The reports are easy to upload and our supervisor really likes CT Impact,” said Gomez, “She’s on it all day, everyday.”

 

After the 90 day mark, the accounts are turned over to their attorney for further collection efforts.

 

IAT, the creator of SmartDial®, has been developing dialing technology for two decades. CT Impact is constantly being improved to create greater ease of use and independence for the customer. “We’re making improvements all the time,” said Randy Cooper, IAT CEO, “One of our most recent additions is a real time data interface with our vendor partner Beam 4D.”

 

The real time interface eliminates the need to upload accounts to the CT Impact Web site by giving CT Impact current accounts to contact, in real time. IAT also provides software development kits, which provides a general data interface for customers not using Beam 4D to develop their own real time interface.

 

“Our kits allow more automation for our customers, they don’t have to rely so heavily on IAT if they have the automation on their end,” said Cooper, “Which means we can provide more support for our CT Impact customers.”

 

The constant improvements to CT Impact make it easier for agencies like Mountain Glacier to achieve success. “We’ve seen a change in the numbers of our accounts receivables bucket,” said Gomez, “The numbers of our zero to 90 day accounts have changed for the better.”

 

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About IAT

IAT has been developing dialing and messaging technology to the collections industry for over two decades. Located in Salt Lake City, IAT provides products not only for the United States but internationally. CT Impact is IAT’s cutting-edge hosted solution, which provides a combination of predictive dialing and broadcast messaging without the expense of hardware. IAT offers solutions for larger collection companies with its advanced CT Center product, a premier predictive dialing and IVR messaging on-site solution.

 

About Mountain Glacier

Mountain glacier is a locally owned home and office bottled water distributor, located in Evansville, Indiana. Operating for more than 12 years, their collections department handles 25,000 residential and commercial accounts with three collection agents, an attorney and corporate manager.

 

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Tuesday, February 16, 2010
Noble Systems Releases Noble TouchStar 6.0
By ttomberlin @ 8:37 AM :: 0 Comments ::

Noble Systems Corporation, a global leader in innovative contact center technology solutions, today announced the release of Noble TouchStar 6.0, a comprehensive upgrade for the product’s core architecture and feature set.

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Tuesday, February 09, 2010
Columbia Ultimate’s Innovative Collection Solutions and Expanded Training Programs Position Clients for Continued Success in 2010
By Tom McHale @ 3:34 PM :: 0 Comments ::

Columbia Ultimate’s Innovative Collection Solutions and Expanded Training Programs Position Clients for Continued Success in 2010

VANCOUVER, Wash. – February 9, 2010 – Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, saw client-base growth and an upward trend in client satisfaction in 2009 as a result of its continuing strategy of delivering attentive client care, training programs, and innovative solutions to help clients thrive in difficult times. 

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Tuesday, February 09, 2010
Ontario Systems Announces Range of Professional Services for the Accounts Receivable Management Industry
By ptarpey @ 10:29 AM :: 0 Comments ::
Ontario Systems Announces Range of Professional Services for
the Accounts Receivable Management Industry

 

New professional services portfolio offers the expertise to expedite time-to-value and increase efficiencies


(Muncie, IN. – February 9, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces its new professional services portfolio for the accounts receivable management (ARM) industry. Ontario’s professional services offering includes six strategic service lines - consulting, implementation, development, upgrade, training, and managed services – enabling agencies to expedite time-to-value, increase their operational efficiency, drive ROI and ultimately stay ahead of market and client demands.

“We are adjusting with our clients’ needs to be more flexible, fast and cost-efficient by offering a portfolio of services to help them improve operational flow and meet their clients’ demands,” said Pat Murphy, Director, Professional Services, Ontario Systems. “By pairing our operational expertise with innovative technology solutions, our clients can focus on improving their bottom line and growing their business.”

“We appreciate the hard work, dedication and patience Ontario Systems’ Professional Services team provided NorthStar Memorial Group during our FACS Subscription installation,” La Tonya Blalark, Manager, Client Services, NorthStar Memorial Group, LLC. “Throughout the process and upon completion we have received outstanding customer service. Even though we are a small organization, we definitely have not been treated like one.”

With more than thirty years of implementation experience and forty consultants, Ontario Systems’ comprehensive product portfolio and extensive professional services offerings provide the expertise to assess, architect and implement the best accounts receivable management technologies for an agency’s needs. Ontario’s professional services portfolio includes:

Consulting Services - to help agencies make the most of their innovative ideas and technology, Ontario’s consulting service provides agencies with an expert team of analysts to assist in management consulting, systems assessments and application solutions consulting.

Implementation Services - to expedite time-to-value and drive ROI during an enterprise system implementation. Implementation services include project management, product implementation services, FACS, Artiva and Collect Savvy migration services.

Development Services – to turn new business ideas into a competitive advantage that keep agencies ahead of the market.

Upgrade Services – provides risk assessment and advice to help make complex, enterprise system upgrades less stressful for the IT department, enabling clients to stay ahead of the competition, meet regulatory demands and exceed expectations.

Managed Services – a managed system administration service that manages the daily tactical activities such as application management (FACS, Artiva, Collect Savvy), database management and telephony management.

Training Services – a continuous learning resource for entire organizations that provides top-to-bottom training options including classroom, customized on-site, live virtual classroom and self-paced on-demand training to help agencies maximize the value of their receivables management technologies.

Ontario’s professional services are currently available. For additional information, please visit www.ontariosystems.com/index.php/ar_management/professional-services.

About Ontario Systems
Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For more information, call 800-283-3227 or visit www.ontariosystems.com.

 
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Wednesday, February 03, 2010
Ontario Systems Earns Best Practices Certification
By ptarpey @ 12:14 PM :: 0 Comments ::
(Muncie, IN. – February 03, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, has achieved the ISO 9001:2008 quality certification, which certifies that an organization has met the world-class standard for Quality Management Systems in all of their key activities. In achieving ISO 9001 certification, Ontario becomes one of the first software and solution providers in their markets to achieve the best-in-class quality standard - recognized as having world-class best practices in areas of software development, human resource practices, compliance, security, customer service, supply chain management and sales and marketing processes.

The ISO 9001 is an internationally recognized Quality Management System (QMS) standard governed by the International Organization for Standardization that outlines commonly accepted practices for an enterprise-wide quality management system. The QMS provides an environment for consistency and predictability of output to meet customer and applicable regulatory requirements and is based on eight quality management principles intended for sustained performance improvements, which include: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.

“We are thrilled to earn this worldwide standard, as we continue raising the bar of excellence in our industry,” said Tony Reisz, CEO, Ontario Systems. “In today’s collection marketplace, customers need a solution provider that is knowledgeable and committed to providing internal processes and expert solutions that far exceed the minimum compliance standards required of them in a vastly complex mix of regulation, best practices and law. The ISO 9001 certification proves once again that Ontario is the safe and secure solution in the ARM and healthcare industries, ultimately benefiting our partners and customers.”

The ISO 9001 is the latest standard achieved by Ontario, who leads the industry in maintaining independently certified best practices and assuring complete product regulatory compliance. Ontario already has attained the SAS 70 Type II Certification, and is currently in the process of attaining the ISO 27001:2005 Security Certification. They have also been recognized by their customers for certifying that their products are fully in compliance with the Health Information Portability and Accountability Act (HIPPA), Federal Information Security Management Act (FISMA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transaction Act (FACTA) and the Fair Debt Collection Practices Act (FDCPA).

“Customers in the marketplace generally assume that compliance is built-in with all companies and products, which is not always the case,” said Ron Fauquher, Chief Strategy Officer, Ontario Systems. “Ontario not only bakes compliance into our products, but we do it at a much deeper level than most. All of our products are developed to be innately compliant with industry and security regulations so that users can focus their efforts on revenue recovery as opposed to monitoring regulation.”

For more information on Ontario Systems and their regulatory compliance, please visit http://ontariosystem.sectorlink.org/index.php/about/regulatory/.

About Ontario Systems
Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.
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Monday, February 01, 2010
Aidex Recovery Group Manages Compliance with CT Impact
By IATmarketing @ 12:58 PM :: 0 Comments ::

Learn more about how other agencies are using IAT's hosted broadcast message technology to remain in compliance with federal and state laws.

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Monday, February 01, 2010
Windsor Group acquires Windsor Remarketing to expand suite of services
By JSatterfield @ 10:50 AM :: 143 Views :: 0 Comments ::

The independently owned third-party servicer offers skip tracing, repossession management and now remarketing management -- with more services coming soon.

 

DALLAS, Texas – Feb. 1, 2010 – Windsor Group today announced its purchase of Windsor Remarketing, a Fort Worth-based remarketing management company. Their combined menu of services includes skip tracing, repossession management and remarketing management. As a result of the merger, Windsor Group will also welcome Scott France, a 25-year auto finance industry veteran, to its leadership team.

 

"From day one, both companies' growth plans included offering more services," says Cliff McCrary, chief executive officer and partner at Windsor Group. "By joining forces with Windsor Remarketing, we provide a seamless client experience. We skip-trace the consumer, locate the vehicle, repossess it, and -- instead of returning the collateral to the client -- now we can remarket the vehicle and send a check instead. This creates efficiency by streamlining the process for our clients, saving them time, resources and money."

 

Scott France, chief operating officer and partner at Windsor Group (and former president of Windsor Remarketing), says, "We're introducing a unique concept to the industry -- a company owned by its management team, whose sole focus is third-party servicing. This is our bread and butter -- our only business. And, because we don't have equity interest in repo agents or auto auctions, we're free to work with only the best. You won't find favoritism here; when it comes to our vendors, price and performance matter most."

 

The new Windsor Group helps auto lenders, banks, credit unions, dealer groups and investors through:

 

Skip tracing

  • Customer location
  • Collateral location

 

Repossession management

  • Verification that repo agents are licensed, bonded and insured
  • Recovery management
  • Agent scorecards for accountability

 

Remarketing management

  • Auction communication
  • Transportation of collateral
  • Reconditioning and repair to boost value
  • Floor pricing using the latest market research
  • Live, in-person representation at auction to bring the best return on collateral
  • Online sales to foster buyer interest
  • Quick transfer of auction proceeds

 

 Portfolio management

  • Title management
  • Impound processing

 

Clients will minimize losses and maximize recoveries by leveraging Windsor Group's loan servicing expertise, scale, nationwide network of top-performing repo agents and auto auctions, advanced technology and software, risk management processes, and more.

 

"Most importantly, we know firsthand what our clients deal with each day. I've walked in their shoes for decades," says France, former portfolio management executive at Triad Financial, AmeriCredit and Omni Financial Services. "In addition to impressive results, we create the most personal, enjoyable client experience possible. You're much more than a number to us."

 

McCrary adds, "This expansion of services is a preview of what's to come for Windsor Group. We will continue growing our suite of products to give clients the convenience and flexibility they need from a third-party servicer."

 

On Feb. 9 through Feb. 11, Windsor Group representatives will attend the 13th annual DBA International Conference at the Mirage Resort & Casino in Las Vegas. For further information, visit www.WindsorRecovery.com. Or contact Bill Crawford, vice president of sales and marketing, at Bill@WindsorRecovery.com.

 

About Windsor Group

Windsor Group is a specialized servicing company engaged in the management of delinquent accounts for many of the nation’s leading credit originators, including auto finance companies, banks, credit unions and other service providers.

 

The company’s suite of services includes repossession management, skip tracing and now remarketing management. Through the use of their proprietary technology and dynamic approach to case servicing, Windsor Group provides credit originators the ability to achieve enhanced portfolio returns.

 

Founded in 2003, the company has more than 100 employees and is headquartered in Dallas, Texas. For more information, visit www.WindsorRecovery.com or call (877) 294-6376.

 

About Windsor Remarketing

Windsor Remarketing helps auto lenders, banks, credit unions, dealer groups and investors to quickly and effectively remarket repossessed vehicles. Services include auction communication, transportation, reconditioning and repair, floor pricing, live in-person representation, online sales and transfer of auction proceeds. The company’s management team has worked together for nearly a decade. They each bring more than 20 years experience in the industry.

 

Windsor Remarketing is a subsidiary of Windsor Group, an independently owned third-party servicing company based in Dallas, Texas. For more information, call (877) 294-6376 or e-mail Remarketing@WindsorRecovery.com.

Friday, January 22, 2010
New Skip Trace Waterfall Outsourcing Model Increases Revenue and Lowers Costs
By Becky @ 1:53 PM :: 0 Comments ::

Leveraging the infrastructure, relationships and expertise of its Datalure division, CCS-Adplus LLC has formed Sourcelure, an outsourcing organization that assists companies in addressing resource and integration challenges associated with their skip trace waterfall management and optimization.

Phoenix, AZ (January 22, 2010) CCS-Adplus, LLC, an accounts receivable and direct marketing information solutions company announces Sourcelure, a new division that brings a unique skip trace outsourcing model and vendor agnostic approach to the debt collection industry.  

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