In our latest Complaint Snapshot, the Bureau of Consumer Financial Protection examines complaint trends, with a focused look at complaints about debt collection.
Since July 2011, the Bureau has received approximately 400,500 debt collection complaints, which is 27% of the total complaints we’ve received. In-depth analysis of debt collection complaints helps us to understand the problems consumers are experiencing with debt collection.
Some common themes emerged in our analysis of these complaints. For example, some people reported that there were debts on their consumer credit reports but that they did not have prior written notice of the existence of the debt.