March/April 2017

Checklists & Training Tools

A Map to Online Skip Tracing Data

Joshua Fluegel

There is no correct way to scour the Internet for data on a consumer. The troubling thing about this is that means there isn’t exactly a defined wrong way to...


Collection Agency Advisor

16 Things Your Letters Should Have

Sam Eidson

Collection letters have been a pain point for many agencies in recent years due to the constant change and new regulations. The FDCPA and multiple states have individual requirements that...


Feature Stories

9 Steps to Buying a New Phone System

Gordon Beck

Not long ago my agency was faced with the daunting task of upgrading and replacing a phone system that we had all grown to KNOW and love (notice I emphasized...


Cover Stories

Focus on Skip Tracing to Reach Ultimate Goal

Joshua Fluegel

Focus allows a collection professional to surpass all distraction and obstacles to achieve the ultimate goal: collect on an account. However, determining on what to focus on and how best...


Technology Advisor

Differentiating in the Commoditized Skip Tracing Market

Sam Edens

Some time ago, the process of locating and gathering information about a debtor, or skip tracing, became a commodity. It is easy to get the information and the demand remains...


Compliance Advisor

Why Your Letters Should Be Written for the Least Sophisticat…

Debra J. Ciskey

One would think that as we enter the 40-year anniversary of the passage of the Fair Debt Collection Practices Act, norms for language in collection letters would be established and...


Skip Tracing Advisor

Little-Known Sites to Find Your Skip - The Invisible Web - P…

Ron Brown

In this issue, we will continue to explore the web data provided by several sites located on what is commonly referred to as the invisible web. These sites are certainly...


Benchmark Advisor

5 Benefits to Help Attract the Best Team

Harry A. Strausser III

All collection firms and collection departments like to believe they offer staff members a good career opportunity. We work hard at creating a public perception and an internal culture that...


Legal Collection Advisor

How Will the Presidential Election Impact Debt Collection?

Fred N. Blitt

With all the articles we have seen on the CFPB and debt collection, I could not pass up the opportunity to write about this topic after the surprise election of...


Collection Industry Advisor

3 Tips to Guide Your Skip Tracing Through Turbulent Waters

Nick Jarman

Skip tracing has always been one of the most highly contested aspects of debt collection from inside and outside the industry. For some, skip tracing is viewed as an art...


Software Spotlight

Voice Broadcasting Evolves to Resolve Debts

T. Steel Rose and Joshua Fluegel

Tried and true methods of contacting consumers to collect debt continue to evolve with the increasing demands of compliance. One of these many methods is the use of the voice...