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Collection Agency Advisor

How Speech Analytics Changed the Way We Do Business

Sam Eidson

Shortly after the Dodd-Frank Act and CFPB were created our organization made the decision to stay ahead of regulation by tying a collector scorecard to our collector bonus program. The...

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Feature Stories

Technoloy is the Debt Collection Hero

T. Steel Rose

In the economy where one in three Americans have a debt in collection, it is essential to collect debt to avoid passing the losses on to paying customers. While debt...

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Cover Stories

The CFPB's New Payday Rule

Kavitha Subramanian, Catherine M. Brennan and Meghan Musselman

In October, the Consumer Financial Protection Bureau issued its much-anticipated final Payday Rule. The Payday Rule, designed by the CFPB to end socalled “payday debt traps,” can be broadly divided...

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Technology Advisor

Rewarding Telecom Consumers to Entice Payments

Sam Edens

Great opportunities for agencies to get into the telecom market remain. The continued growth of telecommunications providers combined with loosely defined regulation in the industry has introduced a noteworthy amount...

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Compliance Advisor

Ratcheting Up Your Compliance Management System

Debra J. Ciskey

Looking back over the year, it seems that 2017 was a tough one, fraught with natural and man-made disasters at many different levels. I know a lot of people who...

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Skip Tracing Advisor

Why You are the Golden Bullet for Skip Tracing

Ron Brown

I concluded the last article with the statement, “the bottom line is, always has been and always will be, the knowledge and skills of the professional tracer who has the...

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Benchmark Advisor

Lonely at the Top? Bearing the Weight of Leadership

Harry A. Strausser III

There is a popular best-selling book, “Don’t Sweat the Small Stuff… and it’s all Small Stuff” by Richard Carlson. It is an appropriate sentiment expressed in this title for those...

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Legal Collection Advisor

Making Compliance a Value-Added Component

Fred N. Blitt

I have been faulted for being too optimistic or seeing positives in what appear to be negative outcomes. Perhaps that stems from my being a lifelong Cubs fan, alive for...

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Collection Industry Advisor

Take Control of Your Digital Reputation

Nick Jarman

Reputation is defined as the general estimation in which a person or company is held by the public. A keyword in that definition is estimation, which can then be defined...

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Software Spotlight

What Are You Missing from Your Legal Collection Software?

Joshua Fluegel

Today’s litigious consumers have increased the legal workload for accounts receivable professionals. With so many accounts requiring legal action, agencies and law firms must know exactly what they need out...

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Checklists & Training Tools

Required Documentation for Buying or Selling Debt

Mark Naiman and Jan Stieger

Due to the lack of formal proposed rules from the CFPB, which would provide much-needed clarity in the receivables management industry, the Receivables Management Association (formerly DBA International) is forced...

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