Tech Could Help Reinvent Debt Collection

  • Written by Alex Johnson for American Banker

The science fiction writer William Gibson once observed “the future is already here — it’s just not very evenly distributed.”

This sentiment almost perfectly describes the current state of digital transformation within banking. Some operational areas, like account opening and fraud management, have seen significant changes as banks have worked to redesign legacy processes around new digital capabilities.

Debt collection — by contrast — feels like it has been standing still.

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